If for any reason the Customer is not satisfied with his purchase, the unworn items can be returned within 15 working days from the date of receipt of the goods.

1) To request the replacement of the items, the Customer must click on the Return icon that appears in their personal profile, in the appropriate section 'MY ORDERS', and follow the instructions or send an e-mail to info @ cityfrogs.it.

2) The codes of the items to be returned and the desired compensation must be specified in the Mail: SIZE CHANGE, COLOR CHANGE, REFUND, GOOD PURCHASE. Once the return request has been received, "Cityfrogs.it" will send the customer a written confirmation, containing the return authorization number. (R.A.N.)

3) The shipping costs for returning the items are charged to the customer.

4) The Customer must necessarily send the goods via the courier indicated in the email with the return instructions to the address
CITY FROG DI PATRIZI PATRIZIA & C. - S.A.S.
Via Vicinale Bracchi 72 - 00034 Colleferro (ROME)

5) The package travels at the Customer's own risk

6) The items must not have been worn, washed, or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind.

7) Each item must be returned including all original labels, packaging and accessories (boxes, etc etc)

8) Following the return, the Customer will receive a COUPON to have the FREE SHIPPING COSTS on the next order.

9) "Cityfrogs.it" reserves the right to refuse returns that are unauthorized or sent by couriers other than that indicated in the email with the return instructions.

10) If the return does not comply with all the terms and conditions set out in the return policy "Cityfrogs.it" will not accept the returned goods and will be returned to the address of the original sender.

11) If the Customer requests a refund from "Cityfrogs.it", the same will be done by crediting the Customer's credit card (if the same has paid with a Credit Card) or by Pay Pal (if the Customer has paid via Pay Pal) or bank transfer (if the Customer paid by bank transfer or cash on delivery). The re-credit may be visible on the credit card statement or on the Customer's bank account after approximately 30 days from the refund date.

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